Returned items that show any signs of wear and tear or incorrect use will be rejected as a legit warranty claim. Otherwise we won’t be able to accept your return. Make sure to send your item back in a washed, dry and clean state. ![]() ![]() You will need to send (or bring) back your item to: In order to make a warranty claim, please contact us at Send us a photo of the damaged product together with a detailed description of what caused the defect. We will issue a refund on the initial payment method as soon as we receive your return. Return the parcel at your own cost with a courier of your choice. Fill out the return slip and add it to your package.Ģ. We are working to resolve this, but for now this is how you can return your purchase:ġ. Our returns platform unfortunately is currently not active in your country. Please note that you can also return online purchases in our flagship store in Mechelen, Belgium, free of charge.įor exchanges we kindly ask you to place a new order for the correct size or product. We will send you a notification upon arrival of your parcel. Bike to your nearest post office or postal service point to drop off your return.ħ. We cannot take responsibility for items damaged or lost in the return transit.Ħ. Please make sure all returned items are well packaged. Attach the return label to your package (please put it over the shipment label if you use the original packaging to return your parcel).ĥ. Create your return label in our return portal: Ĥ. ![]() Fill out the return slip you find in your parcel.ģ. Check our return conditions to make sure you meet all requirements.Ģ. From Belgium, The Netherlands, Luxemburg France, Germany, Austria, Spain and Italyġ.
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